I'm gonna be honest with you, E (I hope you don't mind if I call you E -- the only name I see on your email is "firstname.lastname@example.org"). I was about to send you a very brief reply. I was going to type "Why are you such an asshole?", hit the "send" button, and be done with you. But that would be rude. And even though I'm kinda tired, sore, and grumpy this morning (I spent most of the weekend shooting a new movie), there's no excuse for rudeness.
My next idea was to plead my case to you, sending you links to a few of the many glowing reviews of Hide and Creep (one Web site called it the best DTV movie of 2005!), reviews written by critics who most likely know a great deal more about movies than you do, E. But, even if you aren't a knowledgeable movie critic, you are entitled to your opinion, and I won't try to make you change your mind.
I think the only honorable thing I can do at this point is refund your money. I am disappointed that you did not enjoy Hide and Creep, but I appreciate the fact you were willing to rent it, to gamble on an indie flick. My hope is that, if I return your money, your faith in indie films will be renewed, and you'll rent another one sometime, hopefully one you'll enjoy.
So please send me your proper name and mailing address (along with a scan of your Blockbuster receipt, if available) and let me know how much I owe you. I'll cut you a check and get it to you ASAP.
-Chance (co-director, Hide and Creep)
Monday, May 14, 2007
Another unsatisfied customer.
"Why did Hide and Creep suck?" This is the subject of one of the emails waiting for me when I checked my inbox this morning. If you're interested, here is my reply.